Business Plan

Opportunities

Many commercial cleaning companies provide inadequate or inconsistent services. Their ability to provide quality service is hampered by several characteristics:

Their employees have a low level of motivation and initiative,

Employees are inadequately trained on their responsibilities,

Employees are inadequately supervised,

Management is not attentive and responsive to the customers,

Management’s focus on budget issues eclipses customer service.

We successfully compete against three main categories of cleaning companies: franchises, large, multi-state corporations, and "mom-and-pop operations". Franchises grow quickly because of corporate sales efforts, but then are often unable to handle the volume of new business. Very large cleaning companies can lose interest in individual customers, as they focus on large trends of sales and attrition in the various sectors of their markets. Mom-and-pop operations can have a good reputation until they start hiring more employees than they can effectively manage.

cleaning solutions is focused on success in our mission, which is to service our customers. By sticking with “the basics” in our industry—good hiring and training practices, and customer service—we avoid the problems with quality that many other companies experience. By growing our company ourselves, at our own pace, we ensure that we will not take on more than we can handle.

Business Concept

Our strategy for success hinges on the concept that we must have excellent on-site employees in order to provide excellent services. Management’s efforts are key, but even extraordinary efforts by management cannot overcome the detriment of poor on-site employees.

Because of the nature of the cleaning industry, employees work independently for much of their work day. Only by finding employees who can thrive in that environment can a cleaning company meet its customers’ needs.

The very low wages that are standard in the cleaning industry are not conducive to finding these employees. So we start by offering wages that attract employees with initiative and intelligence. We follow that with orientation and training that properly prepares them for ours and our customers’ expectations. Then we ensure that the employees receive adequate supervision to achieve those expectations. Quick and decisive response to our customers’ requests and feedback completes the mission.

Goals and Objectives

We intend to continue the steady growth that we have experienced each year that we have been in business. We have approximately doubled the size of the company each year we have been in business. Our primary goal is not related to growth, but to service - we intend to succeed in our mission of providing excellent service.

Within the next 5-7 years, we expect to be the most highly regarded cleaning company in Central Indiana.

Within the same period of time, we expect to gain the reputation of being the most desirable cleaning company to work for in Central Indiana.

Financial Plan

We expect to continue offering better services than our competition at prices that compare favorably to theirs. Because a larger slice of our revenue goes to payroll, and therefore to the taxes and other disbursements based on payroll, our profits are lower than most other cleaning companies. We accept this lower rate of reward because it ensures continued steady growth.

We expect to be able to continue to meet the financial commitments of the company by reinvesting the profits back into the company.