Our Company Values and Culture

We are focused on what our customers need from us:
a. Attention to details
b. Good quality work
c. Consistency
d. Flexibility
e. Good value for the money our customers spend on cleaning.

As we look for the right people to bring into our company, and acclimate them to our company culture, we realize that these are the things that are most important for our cleaning employees to do:
a. Show Up! Have good attendance.
b. Follow the written Job Description
c. Ask questions of their supervisor about things they aren't sure they understand
d. Communicate with their supervisor, the office, and management.
e. Understand and properly use their equipment and supplies.
f. Have a "Service Attitude" - it will show through their work, even if they never or rarely speak with the customer.
g. Have a sense of ownership about their job, saying "the buck stops with me," and they will take care of everything in their sphere of influence.

These are the traits that we have found to be common iin our best employees:
a. Going the extra mile, making the extra effort for the customer.
b. Attention to details
c. Consistency
d. Self-discipline
e. Being a team player - willing to help fellow employees, willing to accomodate the customer's requests
f. Ability to personally connect with the customer

There are some failures or shortcomings in employees for which we have no patience, and which will end our employment relationship:
a. No call + no show = no job
b. Telling the customer, "No, won't do that."
c. A habit/pattern of not doing your job.
d. A habit/pattern of poor attendance
e. Being under the influence of alcohol or drugs on the job.
f. Theft, misuse, or unauthorized use of the customers' property
g. Violating the customer's privacy or securuity boundaries
h. "On" but not "In" (being on the clock, but not in the building)

But there are some failures or shortcomings that we can work with our employees on, and perhaps coach them out of:
a. Forgetfulness
b. Quality of work - as long as the emloyee is making a good faith effort, and the customer is not being short-changed
c. Speed or space of work
d. Attitude

our area supervisors have a very key role in our company. We depend very much on them to do their jobs with care and thoughtfulness. These are the most important aspects of doing the supervisor's job:
a. Knowing the jobs of the employees they supervise b. Following through: not forgetting to follow up on customer complaints or hot-button issues, ensuring that problems "stay fixed", making sure that communication happens.
c. Communicating with both their emloyees, and the management staff and office
d. Rapport with employees - earning their trust and respect
e. Respect for employees - our employees have many responsibilities (other jobs, families, volunteering ) besides the work they do for us. Cleaning employees don't always feel respect and appreciation from others - they need it from their supervisor!
f. Support for employees - getting them what they need in a timely fashion, listening to their issues, helping them figure out problems, passing on information to the customer, going to bat for them.
g. "Be There" - there's no substitute for just spending time in the buildings, with the employees.
h. Work with the employees - it helps them stay ahead of the game, and earns you their respect.
i. Attitude - this job is not a piece of cake! But it can be enjoyable and rewarding.

In summary, we feel that these are the keys for us to have a healthy company that we can all be proud of:
a. Communication - with customers, and with each other.
b. Ownership - "the buck stops with me."
c. Camaraderie - enjoying working with the people we do, sharing our experiences, using humor to stay on an even keel, supporting each other.
d. Focus - prioritizing, and keeping the most important things on the front burner, until they are done and followed through on.